When logging a Ticket you need to choose a Department.
Sales: If you want a quote before we make a change, you need to post your Ticket in our Sales Department.
Express Support: If your request is urgent and/or you want your Ticket dealt within 24 hours then please use the Express Support Department. Express Support has a minimum one hour charge of $125.
Support: Please note that any ticket taking more than 5 minutes to respond to may incur charges even if no programming work is required. Please do not mark Tickets as URGENT or ASAP. If they are urgent then you need to use the Express Support Department.
Hosting: If you have a hosting issue such as your site won't load or you cannot access email then use our Hosting Department. Logging it to Support will delay response.