Please note there is an upcoming USPS change that will require patching by June 2021. If you use USPS please log a ticket.
[Current times to start new tickets is 6-8 days. If you need faster service, please consider using Express Support.]
When logging a Ticket you need to choose a Department.
Sales: If you want a quote before we make a change, you need to post your Ticket in our Sales Department.
Support: Please note that any ticket taking more than 5 minutes to respond to may incur charges even if no programming work is required. Hourly rate is $90 per hour. Minimum charge is $30.Do not request ASAP. Log Express Support if something is ASAP.
Express Support: If your request is urgent and/or you want your Ticket moved to the top of the support queue, then please use the Express Support Department. Express Support has a minimum one hour charge of $125. Response is within 24 hours.
Hosting: If you have a hosting issue such as your site won't load or you cannot access email then use our Hosting Department. Logging it to Support will delay response.